Damaged, Defective or Wrong Item Help

14-Day Support for Order Issues

At The EA Store, we want customers to receive the items they ordered in the expected condition. If your order arrives damaged, defective or different from what you purchased, contact us within 14 calendar days of delivery so we can review the issue.

How to report an issue

1. Email sales@theeastores.com with your order number.
2. Tell us which item is affected and whether it is damaged, defective or incorrect.
3. Include clear photos of the item, packaging, and shipping label where available.
4. Our support team will review the claim and explain the next steps. Do not ship an item back without receiving return instructions.

What happens next?

Depending on the circumstances, we may arrange a refund, replacement, or another appropriate remedy. When a refund is approved, it is generally sent to the original payment method. Payment provider processing times can vary.

Change-of-mind purchases

We do not generally accept change-of-mind returns, including where a customer simply prefers a different style or ordered the wrong size. Please check sizing and product details before ordering. This does not limit rights required by applicable law.

Questions?

Email sales@theeastores.com and our team will help review your order. Also read our published refund policy for applicable terms.