frequently asked questions
How long does it take for home delivery?
Orders are usually processed within 1–3 business days. After your order has been processed, standard delivery within the United States typically takes 3–7 business days.
Delivery times may vary depending on your location, carrier delays, holidays, weather conditions, or product availability.
Do you ship across the United States?
Yes, we ship to customers across the United States. Shipping options, delivery times, and costs are shown at checkout before you place your order.
At this time, availability may vary for certain locations, including Alaska, Hawaii, military addresses, and US territories.
What shipping carrier do you use?
We work with trusted shipping partners such as USPS, UPS, FedEx, and other reliable carriers depending on your location and the items in your order.
Once your order ships, you will receive tracking details so you can follow your package.
Why was I charged for shipping?
Shipping charges depend on your order value, delivery location, product weight, and the shipping method selected at checkout.
If we are running a free shipping offer, your order must meet the offer requirements before free shipping is applied.
I have not received my order confirmation email. What should I do?
Tracking information is sent once your order has been processed and shipped. Please allow 1–3 business days for processing before tracking becomes available.
If it has been longer than that, contact us and we will check the status of your order.
Can I change or cancel my order after placing it?
We process orders as quickly as possible, so changes or cancellations are not always guaranteed.
If you need to update your order, contact us as soon as possible. Once an order has shipped, it cannot be changed or canceled.
Do you deliver on Weekend?
Weekend delivery depends on the shipping carrier and your location. Some carriers may deliver on Saturdays, but Sunday delivery is not always available.
Your tracking link will provide the most accurate delivery updates.
What should I do if my package is delayed?
If your package is delayed, please check the tracking link first for the latest carrier update.
Carrier delays can happen due to weather, holidays, high shipping volume, or address issues. If your tracking has not updated for several business days, contact us and we will help review it.
What if my package says delivered but I cannot find it?
Please check around your mailbox, front door, porch, garage, building reception, or with neighbors. Sometimes carriers mark packages as delivered slightly before final drop-off.
If you still cannot locate your package, contact the carrier first using your tracking number, then reach out to us for further assistance.
What is your return policy?
We accept returns on eligible items within 30 days of delivery.
Items must be unused, unopened, and in their original packaging. Some products, including personal care, beauty, health, wellness, and supplement items, may not be eligible for return once opened due to safety and hygiene reasons.
What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and clear photos of the item, packaging, and shipping label.
We will review the issue and help with a replacement, refund, or another suitable solution.
How can I contact customer support?
You can contact us through our Contact page or email us Sales@theeastores.com with your order number and question.
Our support team will respond as soon as possible during business days.