Shipping policy
Thank you for shopping with us! We want to ensure your shopping experience is smooth and straightforward. Below are the details of our shipping policy:
Processing Time
- All orders are processed within 1–3 business days of being placed.
- Orders are not shipped on weekends or holidays.
- If we experience a high volume of orders, processing may be delayed by a few days. We will notify you of any significant delays.
Shipping Rates & Delivery Times
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We offer standard shipping, expedited shipping, and free shipping on orders over 19.99 (if applicable).
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Shipping rates are calculated at checkout based on the weight of the items and delivery location.
Estimated delivery times:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–4 business days
- International Shipping: 7–14 business days (varies by destination)
Note: Delivery times are estimates and may vary depending on the courier or any unforeseen circumstances.
Lost or Damaged Items
- We are not responsible for lost or damaged items once they have been shipped. However, we will do our best to assist you in filing a claim with the carrier.
- If your order is damaged or arrives defective, please contact us within 14 days of receiving your shipment so we can address the issue.
Return & Exchange Policy
- If you're not happy with your purchase, please refer to our Return & Exchange Policy for more details on how to return or exchange your items.
Contact Us: sales@theeastores.com
If you have any questions or concerns regarding shipping, feel free to contact us at the eastore757@gmail.com or sales@theeastores.com
Thank you for shopping with us!